WHY PURCHASE AT MASQUÉD?

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  • Diverse Selection:

    MASQUÉD offers a wide range of modest clothing options, catering to various styles, preferences, and occasions. Customers can find attire suitable for everyday wear, special events, and religious observances, ensuring inclusivity and satisfaction for diverse needs.

  • Quality Assurance:

    Despite a semi-long shipping time, MASQUÉD meticulously quality-checks every garment before shipping to customers. This process ensures that customers receive items free from defects or flaws, guaranteeing satisfaction with their purchases and maintaining the brand's commitment to excellence.

  • Cultural Sensitivity:

    MASQUÉD prioritizes cultural sensitivity in its designs, respecting diverse backgrounds and beliefs. By supporting a store that values cultural diversity and inclusivity, customers contribute to a more harmonious and respectful society while expressing their individual style with confidence.

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OFTEN ASKED QUESTIONS

FAQS

How long will it take to receive my order?

Shipping times can vary depending on your location and the product's origin. Generally, you can expect your order to arrive within 7 to 10 business days. Please note that some delays may occur due to factors such as customs processing or high demand.

Can I track my order?

Yes, once your order has been processed and shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery through our website.

What if I receive the wrong item or it's damaged?

We strive to ensure that every order is correct and arrives in perfect condition. However, if you receive the wrong item or it's damaged, please contact our customer support team within 24 hours of receiving your order. We'll be happy to assist you with a replacement or refund.

Do you offer returns or exchanges?

Yes, we offer returns and exchanges on eligible items. If you're not completely satisfied with your purchase, please contact us within 14 days of receiving your order to initiate the return or exchange process. Please note that we can deny return if the product isn't returned as received.

Are there any additional fees or charges?

The price you see on our website is the final price you'll pay at checkout. However, please be aware that some countries may impose import duties, taxes, or customs fees on international shipments. These fees are determined by your country's customs regulations and are the responsibility of the customer. We recommend checking with your local customs office for more information on any potential charges.

Are your clothing items true to size?

Our clothing items come from a supplier, and sizing may vary slightly between the styles. We provide detailed size charts on each product page to help you choose the right size. We recommend referring to these charts and comparing your measurements to ensure the best fit. If you're unsure about sizing or need further assistance, our customer support team is here to help.

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